KennelTree support

Email support@kenneltree.com. Tell us the device, the OS version, the KennelTree version and build (Settings › About), what you expected and what happened. A screenshot helps. Leave out private records unless they are needed to explain the problem.

Purchases. If a purchase does not show, open Settings › Purchases › Restore Purchases, signed in with the Apple Account that bought it. Subscriptions are managed in your Apple Account settings, not in the app.

Sync. Both devices must be signed in to the same iCloud account with iCloud Drive on and storage available. Settings › iCloud › Sync Now shows the last sync and any error. Export an archive (File › Export Archive on the Mac, Settings › Backups on iPhone and iPad) before large changes.

Imports. Every import opens a review screen first; nothing changes until you accept it. Check the matched dog, the names, the registration numbers and the parents before accepting. For the AKC Titles & Points page, use the Printer Friendly page saved as a PDF; the help page inside the app walks through it.

Publishing. A published tree is public. Preview it before you publish and check which dogs are marked Public.

Help inside the app. The Help menu on the Mac, and Settings › Help on iPhone and iPad, cover every feature, including Shortcuts, AppleScript and assistant connections.

Last updated 10 October 2026.